Cleveland clinic FAQs
Welcome to our FAQ page. We’ve compiled and provided quick answers to common questions patients ask us all the time— grouped into sections to help you quickly find what you need. Just click on the button or toggle to open answer to any question topic of interest.
General Information About Cleveland Care Clinic:
We provide excellent primary care, urgent care, walk-in and primary care clinic as well as telemedicine, diagnostic services, and specialist referrals.
We accept insurance and cash pament.
We accept most major insurance providers including Buckeye Health Plan, Department of Medicaid, Aetna, United Healthcare, AmeriHealth Caritas, Humana, Medicare, Devoted, Paramount Health Insurance, Cigna, Medical Mutual, Tricare, and SummaCare.
- Monday to Friday 8AM – 8PM
- Saturday 9AM – 8PM
- Sunday 2PM – 8PM
Information About Appointments & Access:
We offer Telehealth through Cleveland Tehehealth.
We welcome both new and returning patients. You can schedule an appointment directly by calling our clinic, visiting our website, or using our online booking system.
However, if your health insurance provider requires a referral for certain specialist visits or services, we recommend checking with them beforehand to ensure coverage.
About Patient Amenities & Support:
We’re committed to making every visit as comfortable as possible. We offer a range of amenities for both patients and their visitors, including:
Free Wi-Fi access throughout the facility
Comfortable waiting areas with charging stations
On-site pharmacy services
Handicap support system.
Clean restrooms.
Spacious free parking environment.
Our goal is to provide a relaxing and supportive environment for all.
Sending love and encouragement to a patient is always appreciated! You can send cards, flowers, or small gifts to our clinic by addressing them to:
Cleveland Care Clinic, 10399 W. Pleasant Valley Road, Parma Ohio.
Yes, we welcome international patients and offer assistance to help make your experience smooth and stress-free.
If you’re visiting from outside the country, please contact our team in advance so we can prepare everything you need.
Faqs On Diagnostics & Testing
Yes — lab work and imaging tests at Cleveland Care Clinic can be scheduled in advance.
This helps us minimize wait times. However, we do accept some walk-in lab services depending on availability. For urgent cases, our team will guide you on the next steps.
To schedule, simply call our front desk or book online through our website or patient portal.
If Cleveland Care Clinic has given you lab or imaging orders, they’re usually valid at multiple partner locations. Just ensure you bring your test order form and a valid ID.
Currently, Cleveland Care Clinic does not conduct clinical trials in-house.
However, we do collaborate with specialized research centers and can refer eligible patients when appropriate. If you’re interested in participating in clinical trials related to your condition, let your provider know — we’ll help guide you through available options and referrals.
Faqs on Medical Records & MyChart
You can access your medical records by submitting a formal request through our Medical Records Department.
Yes, you can view most test results and radiology reports online via MyChart.
Results are typically available within a few days after your appointment. You’ll receive a notification when new results are posted.
For urgent needs, contact us as early as possible.